FAQs for Employees
Frequently Asked Questions
W-2’s will be posted on the Employee Portal by January 21 and mailed no later than January 31
(unless you elected an electronic copy only).
If you are a substitute teacher or other school professional inquiring about job placement, please visit ESS.com.
We are not affiliated with this group.
Click the links on the login page for Forgot Username or Forgot Password. The system will send you an email to reset your credentials. NOTE: Your username may be different than your email address. For further assistance accessing your account, please email us at [email protected]. For security purposes, we cannot answer account access questions over the phone.
A. Last name is different than the one on record for the given SSN.
This is likely due to a typographical error. Ensure that your last name was entered correctly and as it was given to your hiring manager. If it is correct, please reach out to your hiring manager to be sure your name was entered correctly on their end.
B. No person with these credentials found.
This error has two likely solutions:
- If you receive this error after you already tried registering and were brought back to the login page, you likely already registered successfully! There is no “confirmation” message once registration is complete. Try logging in with the credentials you created on the registration page.
- Alternatively, ensure that your SSN was entered correctly on the registration page. If so, please reach out to your hiring manager to be sure it was entered correctly on their end.
This is likely due to a typographical error. Ensure that your information was entered correctly. If so, please reach out to your hiring manager to be sure your name was entered correctly on their end.
You can print past check stubs from the Employee Portal.
Please email us at [email protected]. For security purposes, we cannot address these concerns over the phone.
Updates may be made on the Employee Portal. For further assistance, please email us at [email protected]. For security purposes, we cannot accept these requests over the phone.
You may enroll online on the Participant Portal or complete and return the enrollment form that was mailed to you, following the instructions on the form. Email [email protected] with additional questions.
Payments may be made online, by mail, or in person. For security purposes, we are unable to take payments over the phone.
A. Online
Online payments can be made in the Participant Portal. Please email [email protected] for assistance with registration.
B. By mail or in person
8530 Anselmo Lane
Baton Rouge, LA 70810
Visit the Participant Portal for confirmation that your payment has been posted. Please allow 10 business days for mailed payments to be posted. For security purposes, we are unable to confirm receipt of payment over the phone.
Please contact your insurance company to request an insurance card.
Please contact your insurance company for instructions on filing a claim.
Please contact your insurance company to find an In-Network provider. This information can also be found by going to the insurance company’s website.
To cancel your coverage, please notify us by emailing [email protected].
Additional cards may be requested online via the Participant Portal. For additional questions, please email [email protected].
Claims must be filed in the Participant Portal. Navigate to Transactions to submit your claim. Please email us at [email protected] for assistance with registration.
Please login to the Participant Portal to check your FSA balance.
